Privacy Policy

Privacy Policy

Last updated: October 2026

Bakkie Parts Direct respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account, contact us or place an order through our online store.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We May Collect

When you use our website or purchase products from Bakkie Parts Direct, we may collect information including:

• Your name and surname
• Telephone and mobile number
• Email address
• Billing and delivery address
• Account and login information
• Products ordered and order history
• Payment and transaction-related information
• Communications sent to us by email, telephone, WhatsApp or through our website
• Technical information relating to your use of our website, such as browser, device and IP information where applicable

2. How We Use Your Information

We may use your personal information to:

• Process and manage your orders
• Confirm and verify payments
• Arrange collection or nationwide delivery of your order
• Communicate with you regarding orders, enquiries, returns or warranties
• Create and manage your customer account
• Provide customer service and after-sales assistance
• Prevent fraud, misuse and unauthorised transactions
• Maintain accounting, transaction and business records
• Improve our website, products and customer service
• Comply with applicable legal and regulatory obligations
• Send marketing communications where permitted by law or where you have consented to receive them

3. Payments

When an order is paid by EFT or bank transfer, Bakkie Parts Direct may receive information required to identify and reconcile the payment with your order.

Customers should never send banking passwords, PINs or other confidential online banking credentials to Bakkie Parts Direct.

4. Delivery and Courier Services

Where an order requires delivery, we may provide necessary information such as your name, contact number and delivery address to the courier or delivery service responsible for delivering your order.

Only information reasonably necessary to arrange and complete the delivery should be provided to the relevant service provider.

5. Sharing of Personal Information

Bakkie Parts Direct does not sell customer personal information.

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business or fulfil your order. These may include courier companies, payment service providers, website or hosting providers, professional advisers and service providers assisting with our business operations.

Information may also be disclosed where required or permitted by applicable law, a court order or a lawful request from an authorised regulatory or governmental authority.

6. Cookies and Website Information

Our website may use cookies and similar technologies to maintain shopping cart and login sessions, remember customer preferences, improve website functionality, understand website usage and support the operation and security of the online store.

You may be able to restrict or disable cookies through your browser settings. Some parts of the online store may not function correctly if essential cookies are disabled.

7. Information Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure, and customers should take reasonable precautions to protect their own account details and passwords.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for as long as required by applicable legal, accounting, tax, warranty, fraud-prevention or record-keeping requirements.

9. Your Personal Information Rights

Subject to applicable law, you may request access to personal information that we hold about you and may request that inaccurate or incomplete information be corrected or updated.

You may also request deletion or restriction of personal information where permitted by law, object to certain processing, or withdraw consent where processing is based on consent.

Certain information may need to be retained where Bakkie Parts Direct has a legal, contractual or legitimate business obligation to retain it.

10. Marketing Communications

Where you have consented to receive promotional communications, you may request to stop receiving them at any time by contacting Bakkie Parts Direct or using an unsubscribe facility where one is provided.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Bakkie Parts Direct is not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those services before providing personal information to them.

12. Changes to This Privacy Policy

Bakkie Parts Direct may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or applicable legal requirements. The latest version published on our website will apply from its effective date.

13. Contact Bakkie Parts Direct

If you have a question about this Privacy Policy or wish to make a request concerning your personal information, please contact us:

Bakkie Parts Direct
Corner Sefako Makgatho Drive and Kameeldrift Road
Derdepoort, Pretoria, Gauteng, South Africa

Telephone: 012 065 5926
WhatsApp: 079 712 4111
Email: admin@bakkiepartsdirect.co.za